For this self-initiated project I wanted to investigate how to bring the UX process to the design of chatbots. This fast-growing type of software is predicted to become a primary way of interacting with technology so I was keen to learn more about how to build them.
I was keen to involve chatbots in every stage of the UX, so I conducted the user research using the bot itself - learning a lot about both how people use reminders and how willing they are to open up to a machine (a surprising amount!).
The next stage, coming up, is to build ReminderBot out fully. Watch this space!
You can read the full Medium article about my design process here
Above: Reminderbot introducing itself at the beginning of the user research conversation flow.